Reviews

Good experience

Service Manager Jim was very helpful !

The service person (Jim) was helpful and tried to tell me why he would prioritize my service in a certain way. But he also listened to me and my concern over things that I had heard and felt in driving the car.

Takes care of all

Very well communicated what needed to be done and the cost. No surprises

Excellent

Little feedback

Na

I was unable to use a shuttle after applying on line when I scheduled my appointment. I was told the service would be around two hours I was there over 3 hrs. Service person left the top off of the container for my windshield wash. six months ago I asked how much it would cost to repair the screen on my radio I was given a price around $2,300 during this visit I was told the price would be around $700. It makes me feel as if I'm just getting scammed.

I dropped off the vehicle the night before for an 8 am appointment. During booking the appointment it was confirmed that the parts that were needed for the repair were indeed in stock and that the appointment would be 2 hours. I did not hear from the service department until I called to confirm completion of the service Around 3 p.m. They couldn’t confirm the service was completed and wanted to transfer to voicemail. I indicated that I would need to come get the vehicle at a stated time and would call back on my way there. I called back on my way to the shop and was told the delay was due to parts not being there. Upon arrival to the dealership I was dropped off and entered the lobby. I was told that for service I would need to exit the lobby and enter through the bay doors. I was confused as I didn’t have a vehicle to drive into the bay and didn’t see a pedestrian entrance. As I turned to exit another team member advised that I did not need to exit and could have a seat behind the reception, as that was the waiting area for service. I entered the garage through the lobby entrance. The two individuals there were occupied, one with a customer on the phone and one with a customer in person. I returned to the waiting area where I received a phone call that I could come pick up my car in about 20 minutes and to head that way. To which I said, I’m in your lobby. Everything from there went fine. Check out was easy and the gentleman even provided a duplicate receipt to enclose with the rebate mailing. I have experienced much better service at Tom Wood Lexus and Stoops Buick and was surprised at the subpar customer service level at Lockhart Cadillac.